FAQs | Everything you need to know | St Peter's Swim School
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Frequently Asked Questions

Do you have any burning questions?

How do I book lessons with St Peter's Swim School?

You can book online through our website lessons pages, and our customer portal, or pop in and see one of the wonderful team at reception.

If you are new to us here at St. Peter's Swim School, and you aren't sure what level you might need, you can check out our  website lessons pages, or contact us to arrange an assessment in the pool.

What do I need to bring?

Despite the obvious togs and towel! Every age is a bit different here, so let’s break it down.

Babies: All babies are required to use a reusable swim nappy during their lessons. If you have your own, great! We also have some available for purchase here.

For our breastfed or bottle-fed babies, it is usually fine to give a small feed up to an hour before a session. We don't recommend a full feed or solids in the hour before a session. We do advise however that your baby may need an extra feed after the lesson as they will have burnt up lots of energy during the swimming session. 

We ask that our parents wear a t-shirt/rash vest in our baby classes.

Encouraging babies to grip is one of the first water safety skills we teach babies. And this is to grip and hold on to their parent’s t-shirt/rash vest.

Preschool: If your child is not toilet trained, a reusable swim nappy is required. All swimmers are also required to wear both caps and goggles in their lessons.

5 and above Learn to Swim: All swimmers are required to wear both caps and goggles in their lessons. We always recommend a healthy snack and water if rushing from school too!

How long do the lessons last?
Our babies, preschool, and lower-level learn-to-swim classes are all 30 minutes in duration.

A few of the higher level learn-to-swim classes are 45 minutes in duration.

Please take a look at our Swimming Lessons page for more information on each lesson level.

Do we swim through the school holidays?

Classes run to the school term (roughly 4 blocks of 10 weeks). We then break for the school holidays at the end of each term.

Swim School at St Peter's runs a separate block course for learn-to-swim levels only during the school holidays which is a great tool to boost your child’s progress in the pool.

Our School Holiday courses are available to book towards the end of each term.

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How do I pay for my lessons?

Payment is made by direct debit on the 1st of each month either from a bank account or credit card. All payments are facilitated through our customer portal when you register an account. If you start lessons part way through the month, you will be charged pro rata at the time of booking to catch you up with the next direct debit run.

To cancel your classes, you need to let us know before this date to not be charged for the next month.

Please take the time to read our pricing and policies for more information on billing, or contact our friendly administration team on 07-8279897 if you have any further questions.

 

How do the group make up tokens work?

Makeup Lessons for Group Classes

We get it, life with kids is unpredictable! That’s why our year-round program has the added benefit of offering our families ‘Make Up Lessons’ at no cost – you get the lessons you pay for!

If you are unable to attend your regular day and time due to sickness, holidays, or for unexpected things which sometimes pop up, all you need to do is mark your absence via our Customer Portal or App at least 2 hours before the start of your lesson and choose a makeup lesson convenient to you!

As long as you’re currently booked into lessons and your fees are up to date, you have 60 days to use it!

Make Up Policy:

  • Make Up lessons are only offered if notified absences are made 2 Hours PRIOR to your regular lesson start time via our Customer Portal or App.
  •  Swimmers must have an active enrolment in order to use Make Up lessons.
  • Make Up lessons will expire after 60 days from notified absence.
  • Make Up lessons can only be booked up to 48 hours in advance.
  • Make Up lessons cannot be exchanged for a refund or credit.
  • Make Up lessons apply to the individual swimmer only and are not transferrable.
  • If the Make Up lesson is cancelled or unattended, the lesson will be forfeited.
  • We cannot guarantee Make Up lessons with a specific teacher or your preferred time. Make Up lessons are subject to program availability.

Please keep in mind: Make-up lessons are no extra cost and are a sign of good faith. They work on a ‘pay it forward’ approach. Makeup lessons are not guaranteed and they depend on available space.

Connect with us

Contact the Swim School team

St Peter's, Cambridge School Campus
1716 Cambridge Road,
Cambridge 3283
Phone: 07 827 9897 
If you have any additional questions to do with Swim School at St Peter's, please feel free to contact our friendly administration team directly.